Disability etiquette

Post-Dispatch
Tuesday, Sept. 5, 2000

When talking to a person with a disability, use a normal voice and look at and speak directly to that person rather than a companion. Introduce yourself and anyone else who might be present. When introduced, it is appropriate to offer to shake hands.

Persons with mobility limitations will ask for assistance when they need it. Do not assume assistance is needed. Offer assistance and listen to instructions but be prepared to have the offer declined.

Don't say confined to a wheelchair when referring to a wheelchair user. When talking to a person in a wheelchair for more than a few minutes, you should use a chair so you will be at his or her eye level.

A guide dog is trained as a working animal and should not be petted or spoken to without the permission of the handler.

Leaning on a wheelchair is an invasion of personal space. Don't patronize wheelchair users by patting them on the head.

If you are unsure about what to do or say when you are with a person with a disability, ask that person.

Sources: City of St. Louis Office on the Disabled; Paraquad; and the University of Missouri Office on Disability.